Verex MONITOR AFx User's Guide

MONITOR AFx™ Director V4.1User's Guide

4MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Device ControlItems can be controlled both by an authorizeduser at an alarm keypad, and by

94MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1-Transaction Time (bottom of theform): This area allows selecting acommunications session

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref95-Account / Panel / Group 'Tree' : Theleft side of this form shows the panelgrou

96MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Schedule-Type: Whether the connection / update is tooccur only once, or as per a rotating

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref97

98MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Tip: The most common reason for a failedcommunications session is a faulty physical conne

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref99- Comms Log (bottom of the form):This is a relative number for eachupdate session, plus t

100MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Tip: The most common reason for a failedcommunications session is a faulty physical conn

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref101Correcting a 'TAPI' ErrorA 'TAPI' error can normally becorrected by

102MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Setting Communications toAutoStart when an Operator LogsIn (Single-PC Systems)The Auto-St

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref103-Prompt to AutoStart/StopCommunication to the Panel:Selecting this causes operators to b

500-9041 v4.1WelcomeReport Control Admin Sys Config Tech-Ref5System Software and LicensingThe MONITOR AFx Director SoftwareThe MONITOR AFx Director so

104MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref105Administrationand Maintenance

106MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1OperatorsAn operator is a person who has been giventhe authority to use the MONITOR AFxDi

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref107Pick-List (bottom of the form)- Operator: This is where you select anoperator to view or

108MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Quickly Changing Your PasswordOpen the File menu, and select ChangePassword. Then, enter

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref109- Password: The desired/new password for theoperator.- Re-enter Password: Enter the same

110MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1In the same way that user authoritiesdetermine what users can do, "operatorpermissio

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref111Viewing or Changing OperatorPermission SettingsSelect Operator Permissions from yourMyTo

112MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Pick-List (bottom of the form)- Operator Permissions: This is where youselect a permissio

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref113holidays, etc., plus working with guardtours.Edit Accounts/Account Folders: Forsystems

6MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Customizable DesktopThe MONITOR AFx Director interface can beset as desired by each individ

114MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1SchedulesSchedules are customizable time-windows foran account that can:• Allow areas to

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref115Working in the Forms ViewIn forms view, the schedule is shown graph-ically, for Sunday t

116MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Pick-List (bottom of the form)- Schedule (bottom of form): This iswhere you select a sche

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref117- Schedule: A reference numberassigned by the system;- Name: A suitable name/description

118MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1HolidaysHolidays are defined dates for an account that:• Automatically change the system

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref119If you Need to Delete a Holiday(or Time-Change Date)Select Holiday/Daylight Savingsfrom

120MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1UsersUsers are the persons authorized to usesystem keypads and/or gain entry to controlle

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref121• Select an individual user and click the Formtoolbar-button to access that user's

122MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Folders] in the 'tree', and double-click the desiredaccount.Then, use the Grid

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref123To view or change the panel "Feature-Set",refer to "Account-Wide Panel Se

500-9041 v4.1WelcomeReport Control Admin Sys Config Tech-Ref7Entering an Area & Disarming the SystemReader/Door ModeAreaSettingLocked &Card On

124MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1The Photo-Badging OptionWith the photo-badging feature, personnelphotos (and signatures)

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref125design template (.gdr file).• In the next screen, select your printer(plus any desired

126MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Image-Current Capture Device: This shows yourpresently-selected image-capture device (or&

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref127Note: Your card printer (and related'drivers') must have been previouslyinsta

128MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1User-Authorities for an AccountAuthorities determine:• When and where blocks of users wi

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref129If you Need to Delete a User-AuthorityBefore deleting an Authority, check toensure that

130MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1also have the applicable 'Disarm' authority for thespecific area.To set an area

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref131(or this software) outside of the schedule(applies only if the authority is scheduledabo

132MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1 LCD - LCD Name: A shorter version of the name to bedisplayed at LCD keypads. This i

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref133

8MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Startup and Logging InStarting the MONITOR AFx DirectorSoftwareSelect Start, Programs, MONI

134MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Custom User FieldsCustom user-fields allow creating up to 20additional categories for use

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref135Field 1, 2, 3, ...10 (Select the tab for thenew/desired field)- Field Type: The type of

136MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Fall-Back Users for a PanelAt each panel, various card-access modes aresupported for use

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref137(In Grid View, right-click the desired personin the list, and select Delete. When asked

138MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Default PasswordThis software includes a default operatorpassword that should be changed

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref139- Password: The desired/newpassword for the operator.- Re-enter Password: Enter the newp

140MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Differences between theDatabase and Individual PanelsEspecially with large systems thatma

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref141To check/repair the system database, all'copies' of the MONITOR AFx Directorso

142MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1The Database Check/Repair UtilityIn the event of power failure, or improper shutdown, etc

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref143Database Repair- [Repair Database]: Click here tocheck/repair (and compress) theMONITOR

500-9041 v4.1WelcomeReport Control Admin Sys Config Tech-Ref9- Name: A valid operator's name.- Password: The operator's assignedpassword.Def

144MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Database 'Backups'Backing up the database means making acopy to protect against

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref145Notice: Beginning with V3.3, the 'backup'creates two files (.BAK and .XDF).

146MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Reverting to (Restoring) a Backup Copyof the MONITOR AFx Director DatabaseIf the MONITOR

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref147- [File]: Click here to locate and selectyour desired 'backup' file (i.e., a B

148MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1What is Archiving?The archive feature allows moving messagelogs out of the main database

500-9041 v4.1Welcome Report ControlAdminSys Config Tech-Ref149- [Archive Folder]: This is the locationwhere the archived data will be stored.Client-s

150MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1What is Purging?"Purging" refers to deleting oldrecords from the message logs,

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref151SystemConfigurationBeginning with V4.0 MONITOR AFx Director, youcan use the Configuratio

152MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Accounts and Account FoldersAn account represents a site, or collection ofsites that will

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref153and select Add Account Folder. Then, typethe desired name, and press Enter.Adding a New

10MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Exiting, Logging Off, or ChangingOperatorsShutting Down the MONITOR AFxDirector SoftwareTo

154MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Account Information:(technical settings)These screens allow setting thesite/account name

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref155Feature Set Information(formerly "Memory Model")-Panel Version: Set this to ma

156MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1 Service PIN - [Change Service PIN]: Allows changing thePIN required for a service pe

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref157Account Information:(address/contact info.)These screens provide a place toidentify the

158MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Introducing Event InstructionsEvent instructions are text instructions that canbe set to

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref159Pick-List (bottom of the Form)- Instruction: This is where you selectan event instructio

160MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Sounds to be Associated with SpecificEvents and AlarmsSounds can be associated with speci

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref161Pick-List (bottom of the Form)- Sound: This is where you select asound to rename, or ass

162MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Introducing Event PrioritiesYou can customize how specific events andalarms will be displ

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref163Top of the Form-View: The type of events you areviewing (global and/or custom eventsasso

500-9041 v4.1WelcomeReport Control Admin Sys Config Tech-Ref11-[Yes]: Logs the present operator out,and shuts down the MONITOR AFxDirector software.-[

164MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Panel Groups• Pertain to individual panels, or groups ofpanels sharing a connection (up

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref165Adding a Panel GroupClick your site/account button in the tree.(Multi-Account Systems:

166MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref167 Location Settings pertaining to the location ofthe panel(s), plus the local time zo

168MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1System Panels and DisplayedItem-NumbersSystem PanelsSystem panels, the core of each insta

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref169If you need to Delete a SystemPanelBefore deleting a panel, ensure that itdoes NOT conta

170MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1System Security Settings for aPanelThe System ScreenThe System screen provides access to

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref171Pick-List (bottom of the form)-Panel: If the tree is not set to showitems on a panel-by-

172MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1The System Communication screenThis screen provides access to miscellaneoussecurity setti

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref173Pick-List (bottom of the form)-Panel: If the tree is not set to showitems on a panel-by-

12MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Welcome: This section contains a quick summary ofthe desktop components, and how you can

174MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1-Force Configuration Callback (built-in Bell103 modem): When a connection attempt isissue

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref175Communication Test- Frequency (and Time/Day Settings): Thelength of time between (and ti

176MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1The System Access ScreenFacilities that include Door Control modulesprovide integrated ac

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref177Card Version (Version-Number)This feature requires ≥ V3.2 panel firmwareand ≥ V1.5 door/

178MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Equipment Settings for a PanelThe Equipment screen includes monitoring /signalling settin

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref179Pick-Lists (bottom of the form)-Panel Group & Panel references (optional):This is wh

180MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Access-Controlled AreasPersonnel access can be fully customized tomeet a wide array of ap

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref181Area Arming / DisarmingThe area(s) that blocks of users will be able toarm and disarm th

182MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Areas and Related SettingsAreas allow setting up monitoring andoperating characteristics

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref183Access "Configuration Areas" asdescribed previously, and use theGrid / Form to

500-9041 v4.1WelcomeReport Control Admin Sys Config Tech-Ref13Resetting the DesktopAfter moving and resizing areas ofthe screen, you may wish to reset

184MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1- Pre-Alarm: This is the duration that the systemwill wait before transmitting alarms fro

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref185scheduled 'closing' time, area keypads will beepto remind staff to either arm

186MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Suite-Security Keypads: To set up a suite-security keypad, refer to "Suite-Security

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref187Viewing or Changing Settings for aModuleAccess "Configuration Modules" as desc

188MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref189Pick-Lists (bottom of the Form)-Panel Group & Panel references (optional):This is wh

190MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Suite-Security KeypadsSuite-security keypad modules providesecurity and monitoring featur

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref191Viewing or Changing Settings for aSuite-Security KeypadAccess "Configuration Suite

192MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Pick-Lists (bottom of the Form)-Panel Group & Panel references (optional): This iswhe

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref193commands) on a suite-security keypad,refer to the user's guide for the keypad.To en

14MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1System ManagementThe MONITOR AFx Director system providesthe flexibility to perform admini

194MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1If you change any value for a reader/door, this willcause that device to be reset to its

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref195Viewing or ChangingSettings for a Door and ItsAssociated ReadersAccess "Configurati

196MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1- Module: The number (from the MODULEscreen) for the door controller moduleassociated wit

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref197Unlock Time- Standard: This is the duration that the door willunlock when access is gran

198MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Reader 1 & 2 Settings for a DoorDefining a ‘Required Attendance’ ZoneFor time and att

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref199(ensure the proper installation instructionshave been followed).- Detect Antipassback:

200MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1 Request to Exit Standard- Request to Exit Required: Whether or notthe RTE (REX) butt

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref201 Aux In/Out Auxiliary Input-Mode: This specifies how the auxiliary input onthis door

202MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1If you change any value for an elevator/lift, this willcause that device to be reset to i

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref203Viewing or Changing Settings foran Elevator and Its AssociatedReaderAccess "Configu

500-9041 v4.1WelcomeReport Control Admin Sys Config Tech-Ref15Other Portions of the Tree:• Management: This section includes"Operators" and

204MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1 Standard - Module: The number (from the MODULEscreen) for the elevator controller mo

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref205Reader Mode- Schedule, and In / Out of schedule: Thesesettings specify whether one user

206MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1 Inputs - Fire Required and Fire Circuit: Whether ornot the "Fire" input is

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref207 Desecure Cab Desecure Schedule- Schedule: This is a schedule to determine thetimes

208MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1If you change the name or other setting for a floor, thiswill cause that floor to be rese

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref209- Building Name: A suitable descriptionfor the building or complex;- Floor: The first co

210MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Input Points and Related SettingsInput points are the system’s way of monitoringdevices t

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref211If you Need to Delete an InputPointBefore deleting an input point, checkto ensure it is

212MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1point number.-------------------------- Range: This is the total range of input pointnumb

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref213Input Points—Pre-Defined Sensor TypesBurglary Points:Type Arming Level Preprocess Class

16MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1System ConfigurationSystem/panel configuration can be done:• By an authorized operator (w

214MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Custom Input Point TypesIn addition to the extensive list of pre-definedpoint types, cust

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref215Pick Lists (bottom of the form)-Panel Group & Panel references (optional;bottom of t

216MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1cancel the alarm transmission.)For details on setting the "Pre-alarm Delay" tim

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref217

218MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Output Points and Related SettingsOutput points are programmable electronicswitches that

500-9041 v4.1Welcome Report Control AdminSys ConfigTech-Ref219Then, refer to the selection-descriptions for this screen whileviewing or changing setti

220MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Programmable Output FunctionsSystem (events pertaining to thespecific main/system panel):

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref221Installation andTechnical Reference

222MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1WelcomeThe topics that follow cover the variousaspects of installing and activating a new

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref223At least 14"; Tube: At least 17".)Dual Monitors: If you are using Windows

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref17MonitoringActivity, andRunning Reports

224MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1photographed, or entered using your mouse,but a writing tablet is generally recommended.C

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref225Windows 98/Me/Millenium Client-serverSystems (File Sharing):In client-server systems ru

226MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Software Installation for aFresh/New System 1) Install the new software from the CD:• In

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref227Similarly, you'll need to record the "Cyclic-ID"code from the Communica

228MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Attention: Installing V4 software will remove any olderV3.x versions of the MONITOR AFx

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref229MONITOR AFx Director workstation.(For a multi-PC installation, install thison the MONIT

230MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1configuration screen.Then, right-click the LCD/Telephonesymbol near the right-hand end of

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref231If You Need to Transfer the Database to a Different PC(perhaps when upgrading to a clie

232MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1DCOM Setup (Required for Client-Server MONITOR AFx Director Systems):Client-server operat

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref233For Windows XP (requires administrator authorities):Locate / open the following items:C

18MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Alarm and Activity MonitoringAlarm and Activity Monitoring throughthe MONITOR AFx Director

234MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1For Windows 2000 / NT (requires administrator authorities):From the Windows [Start] menu,

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref235

236MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Client / Server Start-up RequirementsFor systems with client-server licensing, theMONITOR

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref237Starting the Database-Server Software(Server PC)In a single-PC system, the database-ser

238MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Software "Activation Key"System capacities and types of expansion / application

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref239The “Registration” screen will display. Enterthe information beginning with the DealerC

240MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1If You Do NOT Have Access to the Internet• The Director’s installation CD’s “Secure Lice

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref241If you HAVE Access to the Internet on This PC• If the PC you are working from has Inte

242MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Allowable Client ListIn a client/server system, client workstationsare given access to th

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref243select PC Client Access. Then, usethe Grid / Form toolbar-button toselect your preferr

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref19Also See: (Topics Pertaining to Central Monitoring):•"Primary Reporting" sele

244MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Beginning with V4.0 of the MONITORAFx Director software, you can let ahelpful "Wizar

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref245Beginning with V4.0 MONITOR AFx Director, you canuse the Communications Wizard to set u

246MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.16) Set the Panel Version, Feature Set,and Account TypeTell the software what version of p

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref247Panel & Software Revisions: MonitorAFx Director software V3.2 and highercan connec

248MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1To allow connecting to panels through a physicalcable, you must ensure that support for t

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref249Tip: For details on the types of modems supported,refer to "PC Issues and Softwar

250MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Physical Setup of Panel ModemsPanel Modem Set-up RequirementsModems to be used with MONIT

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref251symbol (for HyperTerminal's selectionwindow). Then, click [Ok].4) At the bottom o

252MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Panel to Modem Connection: RS-232To connect a single system-panel to a modem, refer to t

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref253Panels to Modem Connection: RS-485 (Multi-Panel)Using the RS-485 adapter / kit allows

20MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1click the account).Monitoring Window Blank During or Aftera Panel Update: The monitoring

254MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Beginning with V4.0 MONITOR AFx Director, you canuse the Communications Wizard to set up

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref255Identifying the Server to a PC Runningonly the Communications SoftwareOpen the Windows

256MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Manually Shutting Down theCommunications Software:Check to ensure that panel updates are

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref257Also See (Related Topics):"New Installation? Try the Wizard!""Panel Conn

258MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1About Communication Pools"Communication pools" allow the MONITORAFx Director so

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref259replacement connection to the list of choices,refer to "Adding a Modem or Direct-C

260MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1WelcomeThere are a number of ways to set up a newsystem:Enter the information yourself•

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref261Do I Need an LCD Keypad?: Setting up a newsystem/panel does not require an LCD keypad

262MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Basic Settings for Testing, andPanel CommunicationsNothing feels better when setting up a

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref26311) Similarly, select 1 - 3 doors, and monitoredsensors, and create entries for these i

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref21Limiting the Window toShow Only SpecificMessages (Sorting andFiltering)The monitoring win

264MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Panel & Software Revisions: Beginning withV3.20, the Monitor AFx Director software c

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref265

266MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1You can Customize Your MyTools BarThe MyTools bar/list can be customized asdesired. The

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref267- Show Button Captions in MyTools:Whether or not you want the text-descriptions to appe

268MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref269Converted TDC/PDC Door Controllers: Up to 10 perpanel (combined total).The above lists

270MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1System-Wide CapacitiesClient / Server Operation: This is dependantupon your software lic

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref271For each Main Panel (as per softwarelicensing and 'Feature-Set')† Supported &

272MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Expansion Module Capacities and FeaturesInputs and OutputsLCDkeypadSuiteKeypadFiremoduleM

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref273Readers / DoorsLCDkeypadSuiteKeypadFiremoduleMAPannun.RFmoduleDoorctrlrI/OexpansionElev

22MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Dealing with Alarms(Comment / Resolve)Alarm Notes / CommentsWhile responding to alarms, yo

274MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref275The "Open Database" Feature(SQL Server)Tip: This feature is NOT required to

276MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1User 'Logins'The "Database Query" and "OpenDatabase" featur

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref277Setting Up "User Logins"Before starting the table repair utility, ensurethat

278MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1IntroductionDirector's "Database Query" feature allows you(or your custom

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref2793)Select: File, Get External Data, LinkTables like this:4)You can ignore most of this

280MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.18)In the next screen, click [ Finish ].If you see any additional screens before theone sh

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref28113)In the next screen, click [OK], or [Test DataSource], as desired:Tip: A successful

282MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1IntroductionMONITOR AFx Director provides anautomated user import feature--allowing it to

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref283Setting Up Automated UserImportsNotice: As a precaution before setting upthis feature,

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref23When Messages Cannot beTransmitted to the MONITOR AFxDirector SoftwareIf the MONITOR AFx

284MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1IntroductionUser data an be imported from an external fileif necessary. Caution: This r

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref285System Design Aspects(Topology)The following concepts can be 'mixed andmatched&apo

286MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1dial up modems, or through a network (via IP).Cable connections are 'serial', w

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref287Motion Detector: This is a device mountedstrategically inside the facility to detect m

288MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1The DesktopYour 'Window' to the SystemThe desktop is your interface to the MONI

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref289Resetting the DesktopAfter moving and resizing areas ofthe screen, you may wish to rese

290MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1The MenuThe Main MenuThe menu provides access to miscellaneousand maintenance tasks.Openi

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref291alternative to right-clicking the screen &selecting Add New).-Desktop Settings: Th

292MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Tools-Configuration Wizard (≥ V4.0): This featureprovides an easy way to go through the p

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref293The ToolbarAbout the ToolbarThe toolbar provides quick-access to a numberof common task

500-9041 v4.1 (2002.09) © 2002 CSG Security Inc. / Sécurité CSG Inc.iUsing this Guide...

24MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Photo-VerificationIntroductionEach operator can set a door to havethe stored photo for ent

294MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1The status toolbar can monitor one specific account ata time, and is available only when

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref295The MonitoringWindow andStatus BarThe Monitoring WindowThe Monitoring window near the b

296MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1The Tree Area (and 'right-click' menu)About the Tree AreaThe tree area is the m

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref297Management-Operator: This allows setting up persons whowill be able to use this softwa

298MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1•Allow automating many aspects of an areaincluding unlocking and relocking doors,changing

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref299The MyTools List / BarAbout MyToolsMyTools is a list of tasks and items that can becust

300MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1The Forms View(and 'right-click' menu)About the Forms ViewAfter selecting an it

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref301- Settings / Selections: Each formcontains the available settings for theselected item.

302MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1The Grid View(and 'right-click' menu)About the Grid ViewAfter selecting an item

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref303-Rows: Rows represent individualitems (doors, users, etc.) in the list,and/or 'pro

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref25Setting up This FeatureEach operator can set the photo-verification feature to suit their

304MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Other Desktop ChoicesTip: You can save your desktop changes at any time:Open the View me

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref305Listing Configuration and Control &Status Topics in the Tree as a SingleList:1)Clic

306MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1- Show Accounts in Tree (available in the 'AccountFolders' portion of the tree)

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref307Absentee report... 26Access...38, 114,

308MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Archiving Activity or Audit logs...148Area settings...

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref309Client PCs ... 236Checking to see wh

310MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Customizing How Events are Displayed (EventPriority)...

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref311Error messages due to database damage ... 142ErrorsChecking for panel vs. softwaredif

312MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1License key not found! ...236Licensing...

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref313Configuring... 218Outputs (bCAPL)Duplicat

26MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Time and Attendance ReportsCardholder time and attendance reportingallows generating repor

314MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1PseudosCheck status ...72Purge ...

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref315Setting Communications to Auto-Start when anOperator Logs In ...

316MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1System Maintenance Tasks ...138System Management Primer...

500-9041 v4.1Welcome Report Control Admin Sys ConfigTech-Ref317Windows Direct-Cable-Connection Setup ... 248Windows modem setup...

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref27If Printing an Attendance ReportTo print a report without viewing it first: Selectthe ty

28MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Report Period-From and To (date): The beginning and enddate from the event log to be chec

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref29Attendance PeriodA time period (previously-defined) thatspecifies when persons are requir

30MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Attendance PeriodsAttendance periods are weekly blocks of timethat allow time & attend

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref31- Attendance Period (bottom of form):This is where you select an attendanceperiod to view

32MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Activity ReportsActivity reporting allows viewing or printing alisting of various types of

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref33If Printing an Activity ReportTo print a report without viewing it first: Selectthe type

iiMONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Correcting Communication/Update Errors ...

34MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Event Period-From and To (date and time): The beginningand end date from the event log to

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref35-Printer: This allows selecting a printerand page-range, etc., and printing thereport (wi

36MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Guard Tour ReportsGuard tour reports allow viewing or printing alisting of events pertaini

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref37Event Period-From and To (date and time): Thebeginning and end date from the eventlog to

38MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1User Access ReportsUser-access reports provide a list of thepersons with authority to acce

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref39Report Type-Select whether your report is to showuser-access by Door, Floor, or Area.Time

40MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Customizable ReportsThe MONITOR AFx Director software allowsviewing or printing a listing

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref41-Type (Panel Config. Reports only):The desired topic to be covered by thereport (areas, d

42MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Audit ReportsAudit reporting allows viewing or printing alisting of changes made by operat

500-9041 v4.1WelcomeReportControl Admin Sys Config Tech-Ref43- Action: This changes depending onthe type of report:For an Operator audit report: The

500-9041 v4.1 (2002.09) © 2002 CSG Security Inc. / Sécurité CSG Inc.iiiInstallation and Technical Reference ...

44MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1The Report ViewerWhen a report is set to be viewed, itappears with a toolbar allowing:• V

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref45Checking Statusand ControllingItems

46MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Introduction to Guard ToursGuard ToursA guard-tour can be thought of as either:• A path t

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref47Connecting to the Associated Panel(s),An Overview:1)See if you're already connected

48MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Activating and Monitoring GuardTours (that have already been set up)Activating a Guard Tou

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref49- Monitor Tour (bottom of form): This iswhere you select an active guard tourto view its

50MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1OverviewTo set up a guard-tour:1)Ensure the applicable readers and otherguard-tour station

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref51tour, and setting the allowable time-range for the guard to arrive from theprevious stati

52MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Welcome to Visual Director(Map/Camera Views)Beginning with V4.0, MONITOR AFx Directorinclu

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref53Accessing This Feature (Visual Director)See if you're already connected with thepane

ivMONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Using this GuideEach topic that pertains to a specificMONITOR AFx™ Director screen general

54MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Locating Items on a ComplexMap, and Filtering to Show FewerItems at a TimeTo temporarily l

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref55Controlling a Pan/Tilt/ZoomCameraWhen you open a 'View' that containsany PTZ ca

56MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Viewing the Status of an Area orDeviceOpen the applicable "View", and(locate) an

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref57___________________________________________Common Commands--All Items(After right-clickin

58MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Introduction to Map/Camera Set Up"Views" and "Maps" must be set up bef

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref59Step 1a: Define Source MapsMap image files need to be identifiedto the system before the

60MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Step 1b: Define CamerasCameras need to be identified before they canbe displayed by the D

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref61Step 2: Set up Views"Views" are definable layouts formaps and camera images.

62MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Setting Camera-Image Quality:You can set camera image format for optimalviewing quality.

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref63Step 3: Place Items onto Maps(Doors, Sensors, etc.)Customizing maps pertains to placingob

500-9041 v4.1WelcomeReport Control Admin Sys Config Tech-Ref1Welcome

64MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Introduction to Status & ControlThe Status and Control FeatureMONITOR AFx Director can

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref65Accessing the Control and StatusTopics for a PanelSee if you're already connected wi

66MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1The Status ToolbarThe status toolbar allows monitoring forvarious items (sirens, fire alar

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref67Selecting the Account to be Monitoredby the Status ToolbarFor systems with multiple accou

68MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Panel Date and TimeMONITOR AFx Director lets you check thedate and time stored at a system

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref69-Panel (bottom of the form): This iswhere you select a desired panel (forsystems with mor

70MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Antipassback (APB): A feature that blocks individualcards from being used to:+Re-enter th

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref71-Panel (bottom of the form): This iswhere you select a desired panel (forsystems with mor

72MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Panel Status (Equipment)Conditions Monitored for Each PanelVarious conditions (such as low

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref73-Panel (bottom of the form): This iswhere you select a desired panel (forsystems with mor

2MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1General Concepts and FeaturesSeamlessly Integrated SecurityThe MONITOR AFx Director softwar

74MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Module StatusThe module status screen shows the status ofvarious items pertaining to each

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref75- Module (bottom of the form): This iswhere you select a module to view itsstatus. This

76MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Status of an Apartment/Suite or FacilityThe 'Suite Security' status screen shows

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref77- Security Suite (bottom of form): Thisis where you select a suite/facility toview the st

78MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Control & Status by AreaThe area status screen shows the status ofitems associated wit

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref79For details, refer to "Schedules for User Access andArea Automation", and "

80MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1- Area (bottom of form): This is where you selectan area to view its status or control it

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref81For details on the various readermodes, card modes, and class mapsettings, refer to "

82MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Door Status and ControlThe door status screen shows the status ofdoors in the system, and

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref83- Door (bottom of form): This is whereyou select a door to view its status orissue comman

500-9041 v4.1WelcomeReport Control Admin Sys Config Tech-Ref3Photo VerificationEach operator can set a door to have thestored photo for entrants displ

84MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Elevator (Lift) Status and ControlThe elevator status screen shows the status ofelevators

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref85• To apply or remove access-controlfor all floors from this elevator cab,refer to the &q

86MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Floor Status and ControlThe floor status screen shows the status ofaccess-controlled floor

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref87Secure/Desecure Floors (Removeor Apply Access-Control toFloor(s)Access the "Floor&qu

88MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Status of Monitored Sensors(Input Points)The 'point' status screen shows the sta

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref89- Point (bottom of form): This is whereyou select an input-point to 'bypass', o

90MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Beginning with V4.0 MONITOR AFx Director, you canuse the Communications Wizard to set up a

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref91The Cable or Modem LinkEach panel connects through either a physicalcable, or via dial up

92MONITOR AFx™ Director V4.1 User's Guide500-9041 v4.1Panel Communications SessionsThe Communications Pending/Online screenshows details on pane

500-9041 v4.1Welcome ReportControlAdmin Sys Config Tech-Ref93If status listed as "Pending" for a long time:•Try shutting down and restarting